that there is tension between account management and network.

Account management (AM) probably thinks network should be better. And network probably thinks the same about AM.

What interests me most, though, are the opportunities for AM to participate in the network process that are essentially ignored.

Now, I have no doubt that you and AM are busy. Still, given the legitimate complaints about being left out of past network decisions, I’m surprised when new attempts to involve AM reach such unsatisfying (for all parties) conclusions.

I’d like to know what I can do to fix it.

Thanks.